Shipping & Returns

 

Shipping

At One Table Project, we strive to deliver your pottery promptly, safely, and cost-effectively. We do our shipping once each week so you may wait up to 7 days for your package to hit the mail. During the Holidays we ship more frequently. Orders are typically shipped via USPS Priority Mail or Ground Advantage. In certain cases, UPS may be utilized when it offers a more economical option based on package size or destination.

Tracking numbers will be emailed upon order fulfillment for all packages shipped via USPS or UPS. Shipping insurance is included for the purchase amount.

Damaged or Defective Items

If your pottery arrives damaged or defective, notify us within 7 days of delivery. Please email Haley at haley@onetableproject.com with the subject line “Damage/Defect” and include:

  • Order number

  • Full name

  • Mailing address

  • Description of the issue

  • Photograph(s) clearly showing the damage or defect

Notes:

  • In some cases, the item may need to be returned to One Table Project. We’ll determine this on a case-by-case basis.

  • One Table Project will pay for shipping

  • Your refund will be processed within 7 days of delivery of your returned product.

Returns & Refunds for Undamaged & Unused Items

We are confident you will be pleased with your pottery. However, please note:

  • Due to the handmade nature of our products, slight variations in shape, size, and color, as well as minor glaze imperfections, are to be expected.

  • The item you receive may differ from the photograph, contributing to the unique charm of handmade pottery.

  • We endeavor to match the dimensions and appearance of the pottery depicted in our photos.

If you wish to To return an undamaged & unused item notify us within 30 days of delivery. Please email Haley at haley@onetableproject.com with the subject line “Return/Refund” and include:

  • Order number

  • Name

  • Mailing address

  • Reason for return

Notes:

  • Returns must be shipped at your expense; shipping costs are non-refundable.

  • The purchase price will be refunded if the pottery is unused, undamaged, and suitable for resale.

  • Please pack the item securely, preferably using the original packaging, to prevent movement within the box.

  • Your refund will be processed within 7 days of delivery of your returned product.